Junk Mail and Virus Protection

Introducing IronPort

NetDirect™ has teamed up with IronPort to provide better & earlier virus protection, improved virus outbreak filtering, enhanced security, multi-layered spam filtering and outgoing mail protection for our email subscribers. Here are the answers to your questions about this new service enhancement:

IronPort Spam Quarantine: Overview
The IronPort Spam Quarantine holds spam and suspected spam messages addressed to you. These messages were set aside during processing so that you could verify whether or not these messages are indeed spam. You can use this page to examine the messages and determine how to treat each one; however, your quarantined messages will be automatically deleted after 14 days, so you do not need to take any action.

From the IronPort Spam Quarantine, you can perform the following tasks:

• Read Messages
• Mark Messages as Not Spam (deliver)
• Delete Messages (select individual messages, or delete all messages)
• Search Messages

Reading Messages
To read a message in the quarantine, click the message's subject (in the "Subject" column). The message is shown in the Message Details page. From the Message Details page, you may mark the message as Not Spam, or delete it.

If the message you intend to read has already been deleted, the Message Not Found page is displayed. Messages are typically deleted from the quarantine automatically, so if you try to view a message from an old spam digest email, you may find that the message has already been deleted.

Marking Messages as Not Spam
Marking a message as Not Spam causes the message to be delivered to your inbox.

To mark a message as Not Spam, click the check box next to the message (or messages) and then click the Not Spam button. If you are viewing the message in the Message Details page, simply click the Not Spam button and the message is delivered.

Deleting Messages
To delete a message, click the check box next to the message (or messages) and then click the Delete button. If you are viewing the message in the Message Details page, simply click the Delete button. Remember, messages in your quarantine will be automatically deleted after a certain amount of time (set by the email administrator).

Searching Messages
Using the search field, you can search your quarantined messages for a specific term in the message From: or Subject. Search results are displayed in the Search Results page.

To perform more complicated searches, including specifying a date range, click Advanced Search.

Advanced Search
Click the Advanced Search link to access the Advanced Search page. To search only for messages arriving today, simply click Search (the "Today" date range is selected by default).

• Specify an envelope recipient, you can enter a partial address. Select whether the search results should match the exact recipient you entered, or whether the results should contain, start with, or end with your entry. Please note that specifying a complete email address or specifying "Starts with" leads to faster search results.
• Enter a date range to search through. Click the calendar icons to select a date.
• Enter your search terms. Entering a group of words separated by spaces will search for all of those terms as single string ("Term1 Term2 Term3").
• Click Search.
• Messages matching your search criteria are displayed below the Search section of the page.

Search Results
Messages matching your search criteria are displayed in the Search Results page. You can interact with messages in the Search Results (read, delete, deliver, etc.). To clear the search results, and return to your current list of quarantined messages, click Clear Search.

Please be aware that this service is no guarantee of 100% protection from Junk Email or Viruses. We still suggest you use caution in giving out your Email address, signing up for Email services and downloading or opening attachments. This feature only "watches" for viruses coming in via Email. It does not protect you from viruses contained in files you download via FTP, chat sessions, Instant Messengers, or the Web.