Frequently Asked Questions
Phone Service How do I order new phone service? What is the difference between Residential and Business service? How are telephone numbers assigned? What does it cost to begin or change service? Where should I get my telephone? What if I have a problem with my phone and need repair service? How do I pay my phone bill? Why is my first bill so high? What is the 911 charge? What is the Telephone Assistance charge? What is the Tele Relay Service charge? What is the FCC End User Charge? What is Slamming? What is Cramming?
Cable Service How do I sign up for VisionDirect™ Cable TV service? Will I get the local channels? Is there an additional charge for them? Can I make changes to my channel package? Is there a cost for making changes? Do I need to have phone service to get Digital Cable TV? How long will the technician be at my home installing the cable service? Do I need to be home at the time of installation? Will DVD players work with VisionDirect™ Cable TV? I had to get a different remote, but how do I program it to work with my TV? How do I record using my VisionDirect™ system?
Internet Service How can I sign up for dial-up Internet Service? Can I call Hutchinson Telephone Company for help with Internet questions? What is my mail server information? How do I check my online time? Am I able to check my e-mail when I'm away from my computer? What is DSL? How do I sign up for DSL? I can't print to my printer. My scanner isn't responding. I can't take pictures with my digital camera. Can you help me? Whenever I receive an incoming phone call, I'm disconnected from the Internet. What's wrong? How do I change my homepage? Can I use AOL with NetDirect Internet service? I'm moving down south for the winter. Can I still use NetDirect Internet service?
Rights and Responsibilities What are my rights and responsibilities?
