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What are my rights and responsibilities?
Do Not Call List
- State Do Not Call Registry – 800-921-4110
- National Do Not Call Registry – 888-382-1222
- Website: www.donotcall.gov
Consumer Tips - Know Your Rights
As a Hutchinson Telephone Company and Telecommunications Inc. customer, you are protected by our company's policies, and by the state and federal regulations that guide the way we do business.
There are also things that you can do the help protect your privacy and safety. Some consumer guidelines are listed on the following pages.
If you are dissatisfied with your service:
We will be happy to assist you with any problems you may have in regard to our company. If we are unable to solve your problem, ask for a supervisor or e-mail us at custserv@hutchtel.net. If you are still not satisfied, you have the right to file a formal or informal complaint with the Public Utilities Commission.
Their mailing address is:
Minnesota Public Utilities Commission
121 Seventh Place East
Suite 350
St. Paul, MN. 55101-2147
Tariffs and regulations:
Tariffs which contain our rates and regulations for telephone service and facilities approved by the Minnesota Public Utilities Commission are available in our Business Office for public inspection.
Employee Identification:
Most of our employees will be in uniform and carry a photo ID. Feel free to ask for identification.
Telephone directory:
We strive to publish an accurate Directory. However, errors do occur and should be reported promptly.
We are not liable for damages resulting from directory errors except in cases where a specific charge has been made for the listing. Our liability for errors in separately charged listings is limited to the charge for such listings.
The Hutchinson Telephone Company and Telecommunications Inc. complies with the Minnesota law that requires all telephone directories to be recycled. For your convenience, we will accept all old directories throughout the year. Please contact our customer service department for information on drop-off sites that we provide after our new directories are distributed for the year.
This telephone directory is the property of Hutchinson Telephone Company and Telecommunications Inc. which has the exclusive right to the advertising on its covers and pages. All persons are warned against attaching any unauthorized advertising to the directory or attaching any device that will in any way, obscure or interfere with the authorized advertisements in the directory or on the covers. No auxiliary covers of an advertising nature may be used in connection with this directory.
Equipment protection:
We provide normal telephone protections in accordance with state and federal standards. However, additional protection may be required for personal computers, data sets, faxes, etc. depending upon individual equipment requirements. We are not responsible for any damage to customer owned equipment connected to company provided facilities which may occur during severe weather. To prevent possible damage, you may wish to disconnect such
equipment during severe weather.
Telephone safety:
Your telephone is one of the safest appliances in your home or office.
But there are times when you should be careful
using it:
- Don't use the telephone in the bathtub, shower or swimming pool. Dropping the phone into water could cause a shock.
- Avoid using the telephone during electrical storms. We use protective devices to limit electrical surges from entering your home or office, however complete protection from lightning is impossible.
- If you suspect a gas leak, use a telephone away from the area to report it. The telephone's electrical components could create a tiny spark when you dial. Although unlikely, a spark could ignite heavy concentrations of gas.
How to handle annoyance calls:
It is against the law to make an obscene, harassing or threatening telephone call. If you receive such a call, follow these suggestions:
- When answering your telephone, say hello twice. If no answer, HANG UP.
- Do not give information until you are absolutely certain you know who is speaking.
- Instruct children not to give any information to a stranger over the phone.
- Hang up when you hear something off-color or obscene.
- Never reveal the fact that you are alone.
- When annoyance calls persist, contact your local law enforcement agency. Calls of a threatening nature should be reported to the local law enforcement agency immediately.
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