Local Service Options
Call Waiting
Continuous Redial
Phantom Line
Call Forwarding
Three Way Calling
Calling Number Delivery
Home Intercom
Speed Call 8
Last Call Return
FaxDirect™

Call Waiting

Be sure to never miss an important call again! A tone during your telephone conversation notifies you that there is another call on your line. If you use Call Waiting and also subscribe to either Calling Number Delivery (sold separately) or Calling Number Delivery with Name (sold separately), you will receive the number and/or the name of the caller who is waiting. Please note, some caller ID display units may not work with this combination of features.

How to use Call Waiting:

When a tone is heard during your conversation, you know that there is another party on the line trying to reach you. Only you will hear the tone.

You have the following options:

1. You may end your first conversation. Hang up and your telephone will ring; the second party is now connected.
2. Put the first caller on hold while you answer the second call by quickly depressing the switchhook. You are now connected with the second party, with the first party on hold.

• You can alternate between parties by depressing the switchhook, holding private conversations with each.
• To end one conversation simply have that party hang up, and then depress the switchhook. You are connected with your remaining party.

Call waiting may be canceled on a per-call basis:

1. Pick up the handset and listen for dial tone.
2. Enter *70 on a touchtone telephone (1170 on a rotary telephone.)
3. Place your telephone call as normal. No Call Waiting tones will be heard throughout this conversation.

• The code *70 or 1170 – must be entered prior to placing a call.
• Call Waiting resumes after the conversation ends.

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Continuous Redial

This feature frees up your time by redialing busy numbers for you, and ringing to tell you when the line is free.

Service does not work on toll-free numbers, 900 numbers, numbers outside the specified service area, or on a line where call forward and some other call services have been activated.

How to use Continuous Redial:

1. When you hear a busy signal, depress the switchhook and release quickly. (If you've already hung up, pick up the handset and listen for dial tone.)
2. Enter *66 on a touchtone telephone. (1166 on a rotary telephone)
3. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
4. A special callback ring alerts you if the line becomes free.(Some phones will ring normally.)
5. Pick up the handset to automatically place the call.

To restart the 30-minute clock; repeat steps 1 – 3.

To Cancel:

1. Depress the switchhook and release.
2. Listen for dial tone.
3. If you've already hung up, lift the handset and listen for dial tone.
4. Enter *86 on a touchtone telephone. (1186 on a rotary telephone)
5. Listen for a confirmation tone or announcement.
6. Hang up.

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Phantom Line

This feature allows two numbers to ring into a home or business on the same line with a different ringing pattern, and is commonly used instead of adding an additional line for a children’s line or a fax machine.

To establish Phantom Line:

Contact customer service the Hutchinson business office at 320-587-2323, or our Litchfield business office at 320-593-2323 or 1-800-303-7039 outside our calling area, to set up your phantom line. The phantom line is the second number and will have a distinctive ring from the first number.

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Call Forwarding

Call Forward Don't Answer: Forward telephone calls to an alternate number if not answered by a specified number of rings.

Call Forwarding Busy: All telephone calls encountering a busy signal on your line are automatically forwarded to an alternate number.

Call Forwarding Remote: When you do not have an actual physical location or address within our exchange, calls forward to a remote location or a voice mailbox.

Call Forwarding Variable: Telephone calls are forwarded to an alternate number, local or long distance, by simply entering a code. Any toll charges incurred for calls forwarded to a long distance number will be billed to you.

Remote Access Call Forwarding: Allows you your call forwarding features from a remote location, local or long distance, by simply entering your code. For detailed instructions, contact a Customer Service Representative at our business office.

Call Forwarding Fixed: If you are away from your own telephone, calls can be forwarded to one alternate telephone number, by simply entering a code. Calls may forward to either a local or long distance telephone number. Any toll charges incurred for calls forwarded to a long distance number will be billed to you.

To Establish Call Forwarding:

Choose a telephone number, local or long distance, where calls should forward. (Note: The "forward to" number is usually that of a voice mailbox, but does not have to be.) Contact Customer Service at Hutchinson Telephone Company or Hutchinson Telecommunications Inc to initiate the call-forwarding feature. The alternate number will be programmed into the Hutchinson Telephone Company system.

For Call Forwarding Don't Answer: Determine how many times you would like your telephone to ring before it forwards to your alternate number; this will need to be programmed with your alternate number. Once the feature has been activated, your calls will forward to your alternate number if not answered after the specified number of rings.

For Call Forwarding Busy: All calls encountering a busy signal on your telephone line are automatically forwarded to the alternate number.

For Call Forwarding Remote: All calls are automatically and permanently forwarded to this alternate number. This will continue until the service is moved to a physical location within our exchange, or you discontinue the service. Once you would like your regular service restored, and have an actual physical address and location, inform Hutchinson Telephone Company.

The "forward to" number may be either local or long distance. Any toll charges incurred from calls forwarded to a long distance number will be billed to you. The "forward to" number may only be changed by Hutchinson Telephone Company. There is a charge for this change.

How To Use Call Forwarding Variable:

1. Pick up the handset and listen for dial tone.
2. Enter *72 on a touchtone telephone (1172 on a rotary telephone).
3. Listen again for dial tone, then enter the local or long distance telephone number where you would like the calls forwarded.
4. You will hear a telephone ring. When it has been answered, the forwarding has been established.
5. If you receive a busy signal or no answer on the first attempt, hang up and repeat the process within two minutes.

Once you have repeated the process regardless of whether the call is answered, or if you again receive a busy signal, you will receive a confirmation tone that call forwarding has been established. Your telephone calls are now forwarded to that chosen number until you deactivate the feature from your telephone.

When entering a long distance number for forwarding, no second attempt is necessary if the call is not answered or a busy signal is received. Forwarding has been established.

To Cancel:

1. Enter *73 on a touchtone telephone (1173 on a rotary telephone).
2. You will hear a confirmation tone indicating that the call forwarding has been canceled.
3. Your calls now ring as usual at your own telephone.

Deactivation of Call Forwarding Variable must take place from your normal telephone.

To Establish Call Forwarding Fixed:

Choose a telephone number, local or long distance, where calls should forward. (Note: The forward to number is usually that of a voice mailbox, but does not have to be. Contact customer service at Hutchinson Telephone Company. The alternate number will be programmed into the Hutchinson Telephone Company system.

How To Use Call Forwarding Fixed:

1. Pick up the handset and listen for dial tone. Enter *79 on a touchtone telephone. (1179 on a rotary telephone)
2. Your telephone calls now forward to your alternate number until you deactivate the feature from your telephone.

To Cancel:

1. Pick up the handset and listen for dial tone.
2. Enter *78 on a touchtone telephone (1178 on a rotary telephone).
3. Your calls now ring as usual at your own telephone.

This feature can only be changed by Hutchinson Telephone Company. There is a charge for any change.

Deactivation of Call Forwarding Fixed must take place from your normal telephone.

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Three Way Calling

It allows three parties on the line at the same time.

How to use Three Way Calling:

1. Place your initial telephone call. (You may also use this feature if a party has telephoned you.)
2. Once you are connected to your party, quickly depress the switchhook. You have placed your party on hold.
3. With the first party on hold, you will hear dial tone. Enter the number of the second party to be added to the conversation.
4. Once you are connected with the second party, depress the switchhook to connect back with the first party you telephoned, or who telephoned you. You are now connected with both parties at the same time.

(Note: If you do not reach the second party, you can return to the first by depressing the switchhook and resume a two-way conversation.) When all three parties are on the line, one may drop out of the conversation by hanging up the telephone. The two remaining parties may continue to hold a normal two-way conversation. Only the person with the Three-Way Calling feature may add parties to the conversation.

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Calling Number Delivery

With Calling Number Delivery, you will receive the 10-digit telephone number of the calling person, as well as the date and time of the incoming calls.

Calling Number Delivery with Name adds the name associated with the directory number to the display.

How to use Calling Number Delivery:

You will need a special device or telephone that displays the name and telephone number of the incoming call. You can purchase a caller ID device or telephone capable of receiving caller ID from Hutchinson Telephone Company or from the vendor of your choice.

• You can disable the display of information by entering *85 on a touchtone telephone. (1185 on a rotary telephone)
• You can reactivate the display of information by entering *65 on a touchtone telephone. (1165 on a rotary telephone)
• If a person calling you has marked their directory number as private, or if their directory number is not available, the display of the caller's number is modified appropriately.
• You are required to obtain the permission of the people calling you before you publicize or disclose their telephone numbers. Sale of such information could be a violation of Minnesota Statute par 626A.

How to use Calling Number Delivery (with Name):

This feature works the same as Calling Number Delivery except that the name associated with the directory number of the incoming call is displayed. The name will not display if the caller has used Calling Number Delivery Blocking or if their number is unlisted, nonpublished, or not available.

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Home Intercom

Home Intercom - Basic: Allows you to ring other extensions on the line with a distinct ringing pattern.

How to use:

1. Pick up the handset and listen for dial tone.
2. Dial your own 7-digit telephone number.
3. You will receive a busy signal.
4. Hang up.
5. The telephone will ring back with a distinct ringing pattern (two short rings) until answered.
6. When the party at the other extension answers the telephone, pick up your handset to establish the voice connection.

Home Intercom - Advanced: Allows you to ring other extensions on the line with three distinct ringing patterns. Each of the distinct ringing patterns can be used to signal a different user within the home. This feature may also be used to conference other parties within the home onto an outside call.

How to use:

1. Pick up the handset and listen for dial tone.
2. Enter *53 (or the code for any of the ringing styles listed below)
3. Listen for the confirmation tone and hang up.
4. The telephone will ring back with the distinct ringing pattern selected until answered.
5. When the party at the other extension answers the telephone, pick up your handset to establish the voice connection.

Each of the distinct ringing patterns can be used to signal a different user within the home.

*53 - TWO SHORT RINGS
*54 - THREE SHORT RINGS
*55 - SHORT, LONG, SHORT RINGS

To transfer an outside caller:

1. Answer or originate the call.
2. Depress the Flash key on your telephone, or perform a switchhook flash. You will receive a confirmation tone. This puts your caller on hold.
3. Enter *53 (or the code for any of the ringing styles listed above)
4. Listen for the confirmation tone and hang up.
5. The telephone will ring back with the distinct ringing pattern selected, until answered.
6. When the party at the other extension answers the telephone; pick up your handset to establish the voice connection, announce the call that is on hold, and hang up.
7. The extension can now reestablish the voice connection with the caller on hold, by depressing the Flash key on the telephone or by performing a switchhook flash.

To conference in another party:

1. Answer or originate the call.
2. Depress the Flash key on your telephone, or perform a switchhook flash. You will receive a confirmation tone. This puts your caller on hold.
3. Enter *53 (or the code for any of the ringing styles listed below)
4. Listen for the confirmation tone and hang up.
5. The telephone will ring back with the distinct ringing pattern selected, until answered.
6. When the party at the other extension answers the telephone; pick up your handset to establish the voice connection, announce the conference call, and ask the third party to hang up for a few seconds, then come back on the line. The controlling party then needs to depress the Flash key on the telephone, or perform a switchhook flash to reconnect the caller on hold.
7. The third party then picks up the handset to establish the conference voice connection.

To put a call on hold:

1. Answer the call.
2. Depress the Flash key on your telephone, or perform a switchhook flash.
3. Enter *52
4. Listen for the confirmation tone and hang up.
5. The call will hold for three minutes then call you back.
6. Pick up your handset at any time to reestablish the voice connection.

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Speed Call 8

A speed dial list of up to eight numbers can be programmed into your telephone touch pad or rotary dial. You may change your Speed Call 8 list at any time.

To establish or change Speed Call 8:

1. Pick up handset and listen for the dial tone.
2. Enter *74 on a touchtone telephone. (1174 on a rotary telephone)
3. Enter one of the Speed Call 8 code numbers: 2-9 on your keypad.
4. Enter the complete telephone number. Be sure to enter 1 + area code for any long distance number on your list.

Any time you need to place a call to that telephone number, simply lift the handset of your telephone and enter the code number. Once a number is programmed into a position on your telephone, it cannot be deleted unless a new telephone number is put in its place, or until you discontinue the Speed Call 8 feature.

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Last Call Return

Redials your last caller even if you couldn't answer in time.

Service does not work on toll-free numbers, 900 numbers, numbers outside the specified service area, or on a line where call forward is activated.

How to use Last Call Return:

1. Pick up the handset and listen for a normal dial tone.
2. If you were already on the telephone and ignored a call waiting tone, depress the switchhook and then release it.
3. Enter *69 on a touchtone telephone. (1169 on a rotary telephone)
4. Follow the voice instructions.

If the line is busy:

1. Hang up. Your telephone will keep trying the line for up to 30 minutes.
2. A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
3. Pick up the handset to automatically place the call.

To cancel:

1. Enter *89 on a touchtone telephone. (1189 on a rotary telephone)
2. Listen for a confirmation tone or announcement. Hang up.

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FaxDirect™

Fax Services: We are able to send and receive faxes for you or set you up with our never busy fax service.

Fax Pricing

You can send or receive faxes at our Hutchinson business office (320-587-2323), or our Litchfield business office (320-593-2323).

Cost for this service:
$1.00 per page to receive a fax, and
$2.00 per page to send a fax.
These prices are for calls to the continental United States only.

All calls outside the country will be billed at the following rate:
$6.00 for the first page
$3.00 for each additional page

FaxDirect™ Never Busy Fax

Allows faxes to be received even while a fax machine is busy.

Contact the Business Services Team at Hutchinson Telephone Company and Telecommunications Inc to initiate Never Busy Fax service. You can reach the Hutchinson business office at 320-587-2323, or our Litchfield business office at 320-593-2323.

To make use of this feature, you need the following elements:

• Never Busy Fax Mailbox
• Phantom Line
• Call Forwarding Busy
• Fax Machine

Contact our Business Services Team to determine the fax services best suited to your needs.

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